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Equestrinations

Legal notice & terms

Company information, terms of sale, privacy, cookies, returns and shipping.

Under the E‑Commerce Law and Consumer Protection Law, an online seller must clearly and accessibly display who they are, how to reach them, and how to complain.

  • Website operator: Equestrinations online seller
  • Legal form: Sole Establishment
  • Trade licence number: 1637380
  • Issuing authority: Department of Economy and Tourism – Dubai
  • Tax Registration Number (TRN): NA
  • Registered address: Arabian Ranches, Mirador Street 6, Villa 1, Dubai, UAE

Contact

Complaints / consumer support: info@equestrinations.com. We aim to acknowledge complaints within 5 business days.

Consumers may also raise complaints with the UAE Ministry of Economy consumer protection service (call 600 522 225 or use the platform at consumerrights.ae / the UAE Government portal u.ae).

2. Terms & Conditions (Terms of Sale)

Last updated: 28/07/2026

2.1 About these Terms

These Terms & Conditions ("Terms") govern your use of www.equestrinations.com (the "Website") and the purchase of products from Equestrinations online seller ("we", "us", "our"). By placing an order you confirm that you accept these Terms. Please read them carefully. If you do not agree, please do not use the Website or place an order.

These Terms are governed by the laws of the United Arab Emirates.

2.2 Eligibility

To place an order you must be at least 18 years old and legally able to enter into a binding contract. By ordering you confirm that the information you provide is accurate and complete.

2.3 Products and descriptions

We take care to describe and picture products accurately. Minor variations in colour, appearance, weight or specification may occur, and product images are for illustration. Where a product is subject to a manufacturer warranty, the warranty details and duration are provided with the product or on its product page.

2.4 Prices, taxes and fees

All prices are shown in AED (UAE Dirham) and, in accordance with UAE Federal Tax Authority rules, are displayed inclusive of 5% VAT unless clearly stated otherwise.

The total price payable — including VAT, delivery charges and any other fees — is shown to you before you confirm and pay for your order. We will not charge you more than the price displayed at the time your order is confirmed. Delivery charges (if any) are shown separately at checkout.

We reserve the right to change prices at any time, but changes will not affect orders we have already accepted.

2.5 Placing an order and formation of contract

When you place an order you will receive an acknowledgement email confirming we have received it. This acknowledgement is not acceptance of your order. A binding contract is formed only when we send you a confirmation that your order has been accepted / dispatched. We may decline or cancel an order (for example if the item is out of stock, there is a pricing or description error, we cannot verify payment, or we suspect fraud); if we do, we will refund any amount already paid.

2.6 Payment

We accept the following payment methods: Visa, Mastercard, Apple Pay. Payment is processed securely by our payment provider Stripe. We do not store full card details on our servers. There are no hidden surcharges for using electronic payment.

2.7 Delivery

Delivery terms, timeframes and charges are set out in our Shipping & Delivery Policy (Section 6), which forms part of these Terms. Risk in the products passes to you on delivery.

2.8 Cancellations, returns and refunds

Your rights to cancel, return, exchange or obtain a refund are set out in our Returns, Refunds & Exchange Policy (Section 5), which forms part of these Terms and reflects your rights under the UAE Consumer Protection Law.

2.9 Your legal rights as a consumer (Consumer Protection Law)

Nothing in these Terms limits your statutory rights under Federal Law No. 15 of 2020 (Consumer Protection Law) and its Executive Regulations. In particular, if a product is defective, not as described, or unfit for its intended purpose, you are entitled to have it repaired, replaced, or refunded at no charge, as required by law. Any term that purports to waive these rights is void.

2.10 Warranties

Where products carry a manufacturer's or supplier's warranty, we will pass on the benefit of that warranty to you and provide the relevant warranty documentation and period. This is in addition to your statutory consumer rights.

2.11 Your responsibilities

You agree not to use the Website unlawfully, not to attempt to interfere with its security or operation, and not to submit false information. You are responsible for keeping your account credentials (if any) confidential.

2.12 Intellectual property

All content on the Website — including text, logos, graphics, images and software — is owned by or licensed to Equestrinations online seller and is protected by UAE and international intellectual property laws. You may not copy, reproduce or exploit it without our written permission.

2.13 Liability

We are responsible for foreseeable loss and damage caused by us. To the fullest extent permitted by UAE law, we are not liable for indirect or consequential losses. Nothing in these Terms excludes or limits our liability where it would be unlawful to do so — including liability for death or personal injury caused by our negligence, for fraud, or for your mandatory rights under the Consumer Protection Law.

2.14 Governing law and disputes

These Terms and any dispute arising from them are governed by the laws of the United Arab Emirates, and you and we submit to the jurisdiction of the courts of Dubai. We will always try to resolve complaints amicably first — please contact us at info@equestrinations.com.

2.15 Changes to these Terms

We may update these Terms from time to time. The version that applies to your order is the one published on the Website at the time you placed it. Material changes will be posted on this page with an updated "Last updated" date.

2.16 Language

The E‑Commerce and Consumer Protection Laws require that key information be available in Arabic. In the event of any discrepancy between the Arabic and English versions, the English version shall prevail.

2.17 Contact

Equestrinations online seller, Arabian Ranches, Mirador Street 6, Villa 1, Dubai — info@equestrinations.com — +971 50 466 8078.

3. Privacy Policy

Last updated: 28/07/2026

This Privacy Policy explains how Equestrinations online seller ("we", "us") collects, uses, shares and protects your personal data when you use www.equestrinations.com or buy from us. We process personal data in accordance with the UAE Personal Data Protection Law – Federal Decree‑Law No. 45 of 2021 (PDPL) and its regulations.

3.1 Who is responsible for your data (Controller)

Equestrinations online seller, Arabian Ranches, Mirador Street 6, Villa 1, Dubai — info@equestrinations.com — +971 50 466 8078, is the controller of your personal data.

3.2 What personal data we collect

  • Identity and contact data: name, email, phone number, delivery and billing address.
  • Order and transaction data: products purchased, order value, payment method (we do not store full card numbers), TRN if you request a tax invoice for a business.
  • Account data: login credentials and preferences (if you create an account).
  • Technical and usage data: IP address, device and browser type, pages visited, and cookie data (see our Cookie Policy, Section 4).
  • Communications: messages you send us via email, chat, forms or social media.

3.3 Why we use your data and our legal basis

Under the PDPL we rely on one of the following legal bases for each purpose:

Purpose Legal basis (PDPL)
To process and deliver your orders, and provide customer support Performance of a contract
To take payment and prevent fraud Contract / compliance with law
To meet tax, accounting and other legal obligations Compliance with UAE law
To send marketing communications Your consent (which you can withdraw at any time)
To improve and secure our Website and analyse usage Consent (for non‑essential cookies) / our legitimate business interests

3.4 Marketing

We only send marketing emails/SMS where you have given consent. Every marketing message includes an easy way to unsubscribe, and you can withdraw consent at any time by contacting info@equestrinations.com — this will not affect the lawfulness of processing before withdrawal.

3.5 Who we share your data with

We share personal data only as necessary with:

  • Delivery and logistics partners to fulfil your order.
  • Payment service providers to process payments securely.
  • IT, hosting and analytics providers who support our Website.
  • Government or regulatory authorities where required by UAE law.

We require all our processors to protect your data and use it only for the purposes we specify. We do not sell your personal data.

3.6 International data transfers

Where we transfer personal data outside the UAE (for example to a cloud provider), we do so only where the PDPL permits — to a country with an adequate level of protection, or subject to appropriate safeguards (such as contractual clauses) or your explicit consent.

3.7 How long we keep your data

We keep personal data only as long as necessary for the purposes above, including to meet legal, tax and accounting requirements (in the UAE, financial and tax records must generally be kept for at least 5 years). After that we securely delete or anonymise it.

3.8 How we protect your data

We use appropriate technical and organisational measures — including encryption in transit, access controls and secure hosting — to protect your data against loss, misuse and unauthorised access.

3.9 Your rights under the PDPL

Subject to the conditions in the PDPL, you have the right to:

  • Access the personal data we hold about you and request information about how it is processed;
  • Rectify inaccurate or incomplete data;
  • Erase your data ("right to be forgotten") in certain circumstances;
  • Restrict or object to certain processing;
  • Data portability — receive your data in a structured, machine‑readable format;
  • Withdraw consent at any time where processing is based on consent;
  • Object to automated decision‑making that produces legal or similarly significant effects; and
  • Complain to the UAE Data Office if you believe your rights have been breached.

To exercise any of these rights, contact us at info@equestrinations.com. We will respond within the timeframe required by the PDPL. We may need to verify your identity first.

3.10 Children

Our Website is not intended for children under 18, and we do not knowingly collect their data without parental/guardian consent.

3.11 Changes to this Policy

We may update this Privacy Policy from time to time. The latest version, with its "Last updated" date, will always be available on this page.

3.12 Contact

Questions about this Policy or your data: info@equestrinations.com.

4. Cookie Policy

Last updated: 28/07/2026

4.1 What cookies are

Cookies are small text files placed on your device when you visit a website. They help the site work, remember your preferences, and give us information about how the site is used. We also use similar technologies such as pixels and local storage.

4.2 Types of cookies we use

  • Strictly necessary cookies — required for the Website and checkout to function (e.g. keeping items in your basket, security). These cannot be switched off.
  • Functional / preference cookies — remember choices such as language or region.
  • Analytics cookies — help us understand how visitors use the site so we can improve it.
  • Marketing / advertising cookies — used to show you relevant ads and measure campaigns.

4.3 Your consent and choices

We only set non‑essential cookies (functional, analytics, marketing) with your consent, which we ask for via our cookie banner when you first visit. You can accept, reject, or customise your choices, and you can change your preferences at any time through your browser settings. Withholding consent to non‑essential cookies will not stop you from browsing or buying, though some features may be limited.

4.4 Managing cookies in your browser

Most browsers let you block or delete cookies through their settings. Note that blocking strictly necessary cookies may prevent parts of the Website from working.

4.5 More information

For how we handle the personal data collected via cookies, see our Privacy Policy (Section 3). Questions: info@equestrinations.com.

5. Returns, Refunds & Exchange Policy

Last updated: 28/07/2026

This policy reflects your rights under the UAE Consumer Protection Law. Note: UAE law does not grant a general "change‑of‑mind" cooling‑off period for e‑commerce the way EU law does — voluntary returns are a commercial choice you can adjust. Faulty/defective‑goods rights, however, are mandatory and cannot be waived.

5.1 Your statutory rights (faulty, defective or misdescribed goods)

If a product is defective, damaged on arrival, not as described, or unfit for its intended purpose, you are entitled under the Consumer Protection Law to a repair, replacement, or full refund at no cost to you, including any return shipping. Please contact us at info@equestrinations.com within 3 days of delivery with your order number and photos where relevant.

5.2 Non‑returnable items

For hygiene, safety or legal reasons, the following cannot be returned unless faulty: personalised / made‑to‑order items and gift cards.

5.3 How to return an item

  • Contact us at info@equestrinations.com to request a return.
  • We will confirm the return and provide instructions.
  • Pack the item securely and send it to Arabian Ranches, Mirador Street 6, Villa 1, Dubai.

5.4 Refunds

Once we receive and inspect the returned item, we will notify you and process any refund within 21 days to your original payment method. For faulty items we also refund the delivery and return costs.

5.5 Exchanges

To exchange an item (for example a different size), contact us at info@equestrinations.com. Exchanges are subject to stock availability and only after inspecting and confirming the item has not been used and is in new condition.

5.6 Order cancellations

You may request to cancel an order before it is dispatched by contacting us at info@equestrinations.com. If the order has already shipped, our returns process above applies.

5.7 Warranty claims

For products under manufacturer warranty, contact us at info@equestrinations.com with your proof of purchase and we will help you make a claim.

5.8 Contact

Equestrinations online seller — Arabian Ranches, Mirador Street 6, Villa 1 — info@equestrinations.com — +971 50 466 8078.

6. Shipping & Delivery Policy

Last updated: 28/07/2026

6.1 Where we deliver

We deliver to all seven Emirates of the UAE. We deliver only within the UAE.

6.2 Delivery charges

Delivery charges are calculated at checkout and shown to you, inclusive of VAT, before you pay.

6.3 Delivery timeframes

3 to 7 business days depending on destination. These are estimates. We are not responsible for delays caused by couriers, customs, weather or events beyond our reasonable control, but we will keep you informed.

6.4 Order processing

Orders are processed within 3 business days. Orders placed on weekends / public holidays are processed on the next business day.

6.5 Risk and title

Risk in the products passes to you when they are delivered to the address you provided. Please check your order on delivery and report any damage or shortage to us within 3 days at info@equestrinations.com.

6.6 Failed or incorrect deliveries

If a delivery fails because the address was incorrect or no one was available, you will be charged the initial courier fees and the reschedule fees. Please make sure your delivery details are correct at checkout.

6.7 Contact

Delivery questions: info@equestrinations.com — +971 50 466 8078.